Team & Structure/Roles

Together, we work hard, have fun & crack a lot of jokes. We have a tremendous amount of respect for each other, our roles & the customers we serve. Many of us are creatives, musicians & community minded folk, which is the key to our perfectly pulled espressos & coffee shop culture.

Our Mission

To provide an extraordinary customer experience

Team Norms

Be REAL Be authentic & genuine with each other.

Empowerment. If there is a problem, come with a potential solution. Share new ideas.

Recognize. Notice others & their valuable contributions. Celebrate the accomplishments of others

Take Ownership of mess-ups.

Handle Conflict Immediately. We are a work family. If there’s a problem with someone, don’t let if fester or gossip with others. In private, talk with the person directly.

Appreciate Diversity. Practice mutual respect for qualities & experiences that are different from your own.

Positive Accountability/Support each other. Don’t throw each other under the bus.

Don’t Take it Personal. Do not take correction/criticism as a personal attack.

Fun through cheerfulness, creativity & celebrating life.

 
 
 
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Café General Manager

Our Café General Manager contributes to Austin’s Coffee Crafters success by leading our team and guiding the customer experience. They provide direction and enthusiasm to maintain and grow our business as one of the most popular coffee shops in the area.

Major Tasks Include

  • Overseeing the day-to-day operations of Austin’s Coffee Crafters

  • Employee scheduling and timesheet monitoring

  • Solving challenges faced by customers and employees

  • Overseeing cleanliness and maintenance of the shop

  • Maintaining inventory, ordering, and receiving product

  • Complete Lead, Front of House and Kitchen/Baker responsibilities as needed

  • Hiring and training employees in collaboration with Owners and Leads

  • Supporting Owners with bookkeeping, maintaining records, and running deposits

  • Supporting team culture based on our Team Norms

Leads

  • Cafe Lead

  • Training Coordinator & Lead

Leads share their past experiences, along with passion for coffee, tea & supporting/coaching in-coming team members. The cafe leads also provide continued leadership to all team members.

Major Tasks Include

  • Create an exceptional café experience

  • Handle customer conflict

  • Maintain café maintenance & cleanliness

  • Authorize discounts and void items as needed on the POS system

  • Assist with managing inventory

  • Manage café employees day to day operations, such as facilitating breaks and station assignments

  • Close drawers and complete daily financial ledger

  • Complete Front of House and Kitchen/Baker responsibilities as needed

  • Educate customers on all products

  • Maintain high quality & consistent product standards

  • Cup & taste coffee/tea regularly to maintain familiarity with product & quality standards

  • Supporting team culture based on our Team Norms

 

Training Coordinator Additional Tasks

  • Ensure quality by proper training of all café employees

  • Identify training needs

  • Map out and implement individual training plans

  • Maintain training binder

 

Front of House/Barista

Front of House/Barista’s share their love of espresso & their passion for coffee. They are the first voice our customers hear. They also find enjoyment in serving & interacting with others.

Major Responsibilities

  • Batch brew coffee & tea

  • Use an espresso grinder & machine for brewing espresso & steaming milk 

  • Prepare sandwiches, salads & baked goods

  • Stock bakery counter & maintain its appearance

  • Stock condiment counter & paper goods

  • Greet all customers with a friendly smile

  • Provide friendly, efficient & personal service to each customer

  • Create a rapport with customers by learning their names & favorite drinks

  • Educate customers on all of our products

  • Maintain high quality & consistent product standards

  • Strive for the highest level of customer satisfaction

  • Accurately process transactions in the Point of Sale system

  • Stay informed of new coffee availability & attributes

  • Communicate with team members & management to solve problems & improve service

  • Support a positive work environment

  • Clean countertop surfaces, mop & sweep floors

  • Wash dishes & utensils by hand. Ensure dishes are adequately sanitized by maintaining required water temperature & chemical levels

  • Remove trash

  • Conduct basic equipment maintenance, such as on espresso machine

  • Assist Kitchen Hand/Baker with food prep as needed

  • Supporting team culture based on our Team Norms

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Kitchen Hand/Baker

The Kitchen hands have a love for baking goods & serving up killer sandwiches. They are responsible for our bakery & house made bread.

Major Responsibilities:

  • Maintain high quality & consistent product standards by following recipes

  • Effectively prepare baked goods according to strict schedule

  • Taste baked goods regularly to maintain familiarity with product & quality standards

  • Prepare & organize sandwich/salad prep station including, but not limited to the slicing of bread, meat & cheese, filling ingredient bins, and washing & chopping of fruits/vegetables

  • Operate and clean equipment such as meat slicer, mixer & convection oven

  • Take inventory of supplies & food, ensuring that the kitchen always has accurate stock

  • Clean all kitchen surfaces, mop & sweep floors, put away dishes, pots & pans, organize food, clean out refrigerators/freezers

  • Wash dishes & utensils by hand. Ensure dishes are adequately sanitized by maintaining required water temperature & chemical levels

  • Remove trash

  • Operate quickly in a fast-paced, deadline driven environment & remain calm under pressure

  • Supporting team culture based on our Team Norms

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